Cloud Business Phone & Microsoft Teams Phone
Overview
The Rainbow product delivers contact management, presence, persistent messaging, audio, video calls, screen and file sharing. Available on desktops and smartphones.
Security.
Safety.
Assistance.
Chat and Share Files
- Easily chat and share files, get the best messaging for your customer’s business.
- Whether it’s with one person or with a group, chat can help your customers make decisions and take immediate action. When on idle, pop-ups will appear on the screen.
if they want to share? They can easily send photos and files with a simple drag and drop and large file transfer or external file sharing is also possible. - Whether in the office, at home, with friends, or on the road, accessing colleagues and staying connected can be achieved on any device (web browser, iOS/Android phones) with no VPN connection and no IT intervention.
Audio and Video Calls
- Instantly make audio or video calls and share the screen with just a click.
- Calling is no longer about looking up a phone number and dialling. It’s about just clicking. And no more communications budget issues for Businesses, only free video and calls everywhere!
- Full access to the corporate address book, seeing on-the-phone presence status of all contacts and launch click-to-call to reach them. Plus, every call log is available on Rainbow.
- To share a document during a call, click again and the document or screen can be shared.
- Once installed on a mobile app the smartphone contacts become available from any device. Instantly invite contacts to join the business community and create bubbles for multi-party interactions. Starting business chat or discussions can all be done instantly!
Secure and Open
- Help you lead your customers to business enterprise-grade control.
- All data is safe, it won’t be shared and it won’t be used for commercial purposes.
- Security protocols ensure all data in transit is safe. Rainbow ranks A+ with Qualys SSL security tests.
- IT staff are fully in control: Rainbow offers Active Directory integration, a web portal to manage user profiles, analytics and backup services.
- When several employees sign-up your company can benefit from additional services such as address book synchronisation, company back-up, team management and integration with your communications equipment. Customers can continue to use their desktop phones.
- Rainbow offers standard APIs that integrate into the existing environment.
Microsoft Teams Phone Integration Support
Kenzi Tech Phone System
The Microsoft Teams phone system is at the forefront of simplifying communication and collaboration in the digital workplace. With Kenzi Tech, you can now make and receive calls from any landline or mobile number directly within Microsoft Teams on your desktop or mobile device. Calls, meetings, and chats—all integrated into one app!
Modernize Your Workplace with a Microsoft Teams Phone System
The Microsoft Teams phone system integrates your telecommunications services with the Microsoft Teams app, giving you the ability to call outside of your Microsoft 365 domain and access your calls from any internet-enabled device.
Essentially, Microsoft Teams transforms Teams into a robust phone system by connecting it to a feature-rich, resilient operator connect platform. This setup helps you save time, cut costs, enhance business performance, and empower your team with a unified experience for calls, chats, and meetings—all within a single platform.
All that’s needed is a Microsoft 365 Business Voice license or Teams Phone license, along with Operator Connect. This setup allows you to make external calls from your Microsoft Teams app, which will display your business phone number, offer call insights, and provide all the other valuable benefits of a business phone system.
Can Microsoft Teams phone system replace my traditional phone system?
While Microsoft Teams initially focused on video conferencing, it was initially lacking key telephony features, necessitating additional services for effective communication within an organization. However, the Microsoft Teams phone system has evolved into a powerful tool that integrates with cloud telephony to offer a hosted phone solution capable of handling external calls. Leveraging internet connectivity and call routing services, the Microsoft Teams phone system allows businesses to make and receive calls from contacts outside your Microsoft 365 domain, using a variety of devices.
With traditional phone lines being phased out by 2025, the Microsoft Teams phone system serves as an ideal replacement for traditional, in-house business phone systems, which can be costly and challenging to maintain. Operator Connect and SIP2Teams integrate seamlessly with Microsoft Teams and use the internet for voice calls, moving away from outdated copper-based telephone lines. This solution is cost-effective, reliable, scalable, and packed with call management features and numerous business benefits.
Benefits to Microsoft Teams Phone System?
Flexibility
Unify your business communications with the Microsoft Teams 365 Teams Phone System. Embrace a cloud-based phone system that scales with your business, consolidating all your collaboration tools into one place. Let Kenzi Tech support your growth with an easy-to-use, cost-effective, and scalable solution that allows your employees to work from anywhere.
Insight
Empower yourself with the Microsoft Teams phone system’s wealth of integrations for call recording and contact analytics, offering unparalleled insight into your call services. Teams becomes not just a collaborative platform but a game-changing tool for optimizing customer experience.
Collaboration
By operating on a single platform, your teams can manage a significant portion of their daily tasks—whether that’s communicating with customers over the phone, holding video meetings with suppliers, syncing calendars, discussing projects via chat, or sharing files—all within Microsoft Teams integrated with your phone system.
Advanced Call Control
The Microsoft Teams Phone System offers a comprehensive suite of call management features that enhance communication and collaboration within your business while ensuring customer satisfaction. Advanced call management capabilities streamline communications, boost productivity, and enhance the overall calling experience with features like call routing based on predefined rules and criteria.
Cost-Effective
The Teams phone system offers a cost-effective solution for IP-based calling. As a cloud-based unified communications solution, it eliminates the need for physical hardware, reducing maintenance fees and setup costs. Teams calling is cost-efficient per user, centralizing all features into a single platform including instant messaging, internal and external calls, and video conferencing.
Work Anywhere
Microsoft Teams is accessible on nearly any device and can be used from anywhere with a stable internet connection. By integrating your phone system with Teams, you allow users to make and receive calls from any location, creating a fully hybrid solution that consolidates all necessary tools into one unified platform.
Everything You Need for a Modern Workplace
Microsoft Teams Phone System
Integrating Microsoft Teams with Operator Connect transforms your Teams app into a complete unified communications platform, offering instant messaging, file sharing, and a hosted phone system. The Microsoft Teams phone system allows employees to seamlessly switch between chat, video conferencing, and traditional phone calls within the same application, enhancing communication and collaboration while reducing the need for multiple tools.
Additionally, this integration enables businesses to utilise advanced calling features such as call routing, voicemail, and call analytics, improving customer service and providing valuable insights for performance monitoring and decision-making.
The telecommunications experts at Kenzi Tech will handle everything for you, ensuring a smooth integration of Microsoft Teams Operator Connect with your Microsoft 365 domain. This setup combines the power of Microsoft collaboration tools with the capability to connect with external contacts through your Microsoft Teams phone system.
Call Recording for Microsoft Teams Phones
The call recording feature for Microsoft Teams phone systems enhances communication and collaboration by capturing all conversations, both internal and external. This add-on stores and captures audio, video, and screen sharing without additional hardware or hassle. Whether for training, quality assurance, or legal compliance, call recording ensures critical information is accurately documented and readily accessible to authorised personnel.
If your organisation requires call recording for compliance or legal reasons, Teams’ meetings and conversations are covered. The Microsoft Teams call recording feature fills in gaps left by network-level recorders and Teams’ built-in recording, enhancing collaboration by allowing team members to review and analyse conversations, ensuring that important details are not overlooked, and facilitating better decision-making. It also serves as a valuable tool for dispute resolution and clarifying misunderstandings, with recorded calls available for review.
